Washville Laundromat 4.6

Washville Laundromat

Laundromat

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Review Highlights

"He greeted me warmly, kept the place clean, and was quick to help when I had an issue with the machines" clean machines
"The laundromat is spacious, well-maintained, and the machines are efficient" spacious facility
"The laundromat is spacious, well-maintained, and the machines are efficient" well-maintained

Location & Hours

10505 Madison Ave, Cleveland, OH 44102

Cleveland, OH

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Hours not available. Contact business for hours.

Recommended Reviews

44 reviews
David Durda
David Durda

First off I came here Sunday after a plasma donation, my regular spot was closed and this was nearby , I had a great experience, everything was new and clean and they offer everything you need for laundry from bags to detergent, one thing that stood out for me is the dryers only took about 25 minutes to dry my things which was awesome because a dry cycle normally takes upwards to an hour , also for the reviews that say this place is expensive, yes it kind of is , but your paying for quality machines with new technology, but if you insist on saving 2 or 3 dollars go down past 90th , but I implore this place was awesome

Response from the owner

Thanks David! We try to be the best laundromat in town!

Tony Sansavera
Tony Sansavera

Geoff was great explaining to me the many services offered at Washville. Having multiple size washing options to fit your needs, WiFi, vending machines, and multiple payment options make Washville the obvious choice for your laundry needs! Thanks Geoff for taking time to discuss all of the features and benefits of coming to Washville!

Response from the owner

Thank you for your wonderful review, Tony! We're glad to hear that Geoff was able to assist you and provide a thorough explanation of our services. We strive to make your laundry experience as convenient as possible. We look forward to seeing you again at Washville!

Alyssa Patchin
Alyssa Patchin

Super happy with my wash and fold. Done sooner than I thought, wonderful polite owners and staff. Decent price. Clean and updated facility. Will use again next time I want a wash and fold.

Response from the owner

Thanks Alyssa!

Brittany
Brittany

Nice clean laundromat the dryers take a while to dry your clothes

Response from the owner

Thanks Brittany. Most people are able to dry in 20-30 minutes, perhaps you had a lot in there though.

Meg Oriold
Meg Oriold

I stopped going because the worker is never wearing her mask correctly. Several people without theirs on correctly either.

ayden white
ayden white

I love this laundromat very clean and Tanya is amazing I just love her very helpful I will definitely be coming back thank you all for being so kind!

Response from the owner

Thank you for your wonderful review, Ayden! We are thrilled to hear that you had a great experience at our laundromat and that Tanya provided you with exceptional service. Your appreciation for our cleanliness and kindness means a lot to us. We look forward to seeing you again soon!

Ana Granite
Ana Granite

I came here for the first time and had a great experience due to the attentiveness and kind helpfulness of Tanya who greeted me when I walked in, checked up on folks frequently, and told me about the services here and how to purchase a card for laundry. She was working hard to take care of both the place and the customers there, which is evident by the welcoming, well-maintained, and clean environment of the laundromat. Thank you Tanya and Washville for making laundry feel like less of a chore today! :)

Response from the owner

Thank you for your wonderful feedback, Ana! We're thrilled to hear that Tanya made your first visit so enjoyable with her attentiveness and helpfulness. It's great to know that you found our environment welcoming and clean. We look forward to serving you again in the future!

Macy Orona
Macy Orona

I called in to speak with an colleague regarding business projects, and while I was on the phone one of your employees was very rude and inconsiderate in the background. I am sure that it is not acceptable for your staff to be so disrespectful to customers when they have no idea who they are or what their capacity as a business owner is.

This is not the first time this has happened, either it has occurred twice before with two different associates, and both times she’s experienced problems with the washers that were never resolved. You really need to make sure that your employees are taking care of these issues before they come up again!

The fact that my colleague spends money here for nothing at all makes me wonder if something isn't going right with your company culture.

Response from the owner

Hi Macy, this laundromat is under new ownership now. I instruct all the attendants to be respectful if customers are on the phone. Also, the previous owners did not have a refund policy if something went wrong with the washers. Our policy now is that if a customer has a problem with the washing machine for any reason, we will refund them or give them a new wash for free. We are striving to create the best possible experience for the customer, and we hope you will give us another chance!

Andre Torres
Andre Torres

My wife was followed by a man in this place an she goes for help to the women that works there she denied help and told to leave because the worker knows him an we had to even call the police because she couldn’t even be professional and stop the problem! Costumer severs at its weakest damn shame! I would love for the owner to reach out to us soon!

Brent Johnson
Brent Johnson

Paid for extra wash/rinse/spin but it didn't work and worker didn't help to fix the problem so I ended up having to pay for a whole nother cycle.

Response from the owner

Hi Brent, this laundromat is now under new ownership. The previous owners didn't have a refund policy, which was very unfair to the customers. Our policy now is that if there's any problem with the washing machine, we will refund your money or give you a new wash for free. We hope you'll give us another shot!

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