Splash 'Em Out Laundromat 3.8

Splash 'Em Out Laundromat

Laundromat

Photos

Review Highlights

"The second shift attendant was super super helpful even though she was super busy and only her 5th day there" helpful attendant
"The second shift attendant was super super helpful even though she was super busy and only her 5th day there" on-site attendant
"Washer and dryers work great" good dryers

Location & Hours

125 E Reynolds Rd

Lexington, KY

Get Directions

Hours not available. Contact business for hours.

Recommended Reviews

19 reviews
Lauren F
Lauren F

The facility is very clean, the staff is extremely nice. You are not able to put your wash on cold because the water takes a long time to fill, having to use warm wash instead. The dryers work well, however, initially you will receive 6 minutes for .25 and putting more in will only allot you 3 more minutes. This is a rip off for the customer. You will end up spending twice as much than you initially thought. When I asked about this, I was told, business is business. I totally understand however at other facilities this is not the case. You would think as a new competitor customer satisfaction would be high on the totem pole. My first time here and I will not be back.

Response from the owner

Our dryers are pretty much the cheapest, and fastest drying in town. There is definitely nothing wrong with doing anything in a cold wash. It's unfortunate you did not have a good experience.

aj stroh
aj stroh

wow they raise prices to 1.50 to dry hell no what dose people think we made of money we pay taxes bearly maken it now people will go else where if that's the case I won't pay that

Response from the owner

Sorry for the bad experience aj stroh. Please give us a call or email so we can ensure you are properly taken care of, because your business and satisfaction is important to us.

Mary jo Dulje
Mary jo Dulje

I've been doing laundry here since they opened. I noticed today that the dryers were stealing $. So, I videod it. The so called "corporate guy" who was there giggled about it. They stole $1.50 today. Not a lot to some. BUT IT ADDS UP!! YOU ALL ARE THIEVES!! SHAME ON YOU!!

Response from the owner

We credited you on 3 dryers even though they were charging correctly. Still get a bad review even though everything works very well. One good thing is that there are plenty of other laundromats you can choose.

Anthony Mack
Anthony Mack

Used to be fine, now the prices for dryers have gone up, which I wouldn't mind if you could still add increments of time during the cycle. You have to wait until the dryer is completely done, and then you can add time. It's very inefficient and annoying to the point where I'll probably be finding another place to do laundry from now on

Response from the owner

This is full cycle drying which is way less expensive than before. Sorry you aren't happy.

Jessica Rena
Jessica Rena

Lashae is a amazing worker, she was very informative on how to use the kiosk, helped me carry clothes in and held the door when I was leaving, She knew what washers and dryers to use that worked appropriately she's very friendly Approaching
People She's a very great employee and I return because of her business... I love splashem out laundry mat on New Circle Rd

Response from the owner

Because of great people like you Jessica Rena we are able to continue doing what we love. Thank you

Jeremiah Allyn
Jeremiah Allyn

The day I tried to wash clothes here, there were no washing machines available. Never seen a laundromat so packed until walking into this place. So, I just walked right out the door and went to another one.

Response from the owner

We receive a 1 star review for being busy?? We are busy, because we are clean and safe. We have 9 other locations to choose from. Sorry you couldn’t get a washer.

Rachel Bell
Rachel Bell

In and out really quick for it to be a weekend. Washer and dryers work great. They have like a little play and tv area there for the kids while you wait. The second shift attendant was super super helpful even though she was super busy and only her 5th day there. Liz on second shift keep up the good work. It was nice to meet a nice person with a good attitude while she does her job.

Response from the owner

Your wonderful review is a huge encouragement, Rachel Bell! We're grateful for your kind words.

April wallace
April wallace

I'm sure the experience may have just ok but considering but upon my arrival the owner told me how to work a washer and clean my mess up so Needless to say I took my stuff out of the washer and the packed it at the door So enter upon your own risk I'm assuming

Response from the owner

I am the owner, and have never had a conversation with you. Furthermore, I would never tell a customer how to work a washer unless they asked me first. It is our attendants responsibility to clean up a mess that could be made by a Customer. We want every customer experience to be happy, and pleasant. Cleaning clothes are personal, and we try not to get in the way.

Kathryn Golding-Cox
Kathryn Golding-Cox

I am very dissatisfied with the management team. The clothes dryer I used to dry my clothes malfunctioned and tore a tiny hole and left black streaks on every single article of clothing. The attendant on duty was amazing in her efforts to calm the situation. I have yet to hear back from management regarding this issue. I suppose google reviews is my next stop. So disappointed

Response from the owner

Sorry for the bad experience Kathryn Golding-Cox. Please give us a call or email so we can ensure you are properly taken care of, because your business and satisfaction is important to us.

Jennifer Taylor
Jennifer Taylor

I posted this on the wrong place a while ago. It was new circle road

This place was nice when the Hispanic man ran it. Now there's a lady that limps and she is very rude also always selling tshirts and makeup when I go on. That's awfully tacky. Been coming for almost 4 years. I won't be back after today. I was offended by the woman and the man there today. Both were rude and mouthy for no reason. This happened today 8/29/23. Absolutely disgusted with this place anymore.

Response from the owner

Sorry for the bad experience Jennifer Taylor. Please give us a call or email so we can ensure you are properly taken care of, because your business and satisfaction is important to us.

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