Pratt Abbott
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Review Highlights
Location & Hours
434 Main St
Scarborough, ME
Hours not available. Contact business for hours.
Recommended Reviews
35 reviews
Had a few things cleaned and tailored.
They were ready on date promised.
Very attentive towards the tailoring and left a note with what they did.
No problems at all. Great service.
Thanks, Thomas!
The quality of the dry cleaning itself was fine, but the customer service left a lot to be desired. Being new to the area, this was only my second visit—and unfortunately, the woman at the counter was quite rude. She made an unnecessary comment about my garment bag not being one of theirs, which felt a bit unwelcoming.
I also called three days after drop-off to politely ask if my items might be ready early (knowing the original ticket said six days), and was met with a condescending reply: ‘No, you should’ve dropped it off earlier if you needed it by Monday.’ I understand if items aren’t ready early, but there’s no need to make a customer feel foolish for simply asking.
Given the high cost of dry cleaning, I expected a more courteous interaction. We’ll be looking for a different cleaner moving forward
Hi Kristie, we’re sorry your experience wasn’t as welcoming as it should have been. Thank you for sharing your feedback—we’ll be addressing this with our team. We hope you’ll consider giving us another chance.
Thanks for the 5-star rating, Tam!
Thanks for the 5-star rating, Tam!
Hi Kim, thanks for the 5-star rating!
Hi Kim, thanks for the 5-star rating!
Thank you for the 5 stars!
Thank you for the 5 stars!
Always a delight to visit this location. Such a friendly and efficient operation. Our clothing are always ready when promised. Been customer of PA for over 30 years.
Hi Peter! Thanks so much for this 5-star review. We appreciate your longtime business!
Friendly staff, great service
Hi Jeff, thanks for the 5-star review. We're so glad you had a great experience with our staff and service. See you again soon!
Marianne at the Scarborough location is the best!!!
Hi CJ, thanks so much for the 5-stars! We agree Marianne is awesome. We'll make sure she hears your kind words. Have a great day!
Great for anything you need cleaned. Free delivery if you can't pick up clothes. Great customer service and knolegeable about cleaning
Hi Joyce, thank you so much for this wonderful review! We are so glad to be of service. See you again soon!
They were very friendly and got the job done. What else could I possibly ask for?
Hi Patrick, thanks for this great review!