Pratt Abbott

J

Jon BonTempo

Clean and well attended, with plenty of machines to go around! Love using the app as opposed to coins or cards, and it's super easy once you get the hang of it...

B

Bobby C

Very quick and really nice job.

A

adrienne fenton

If I could rate a negative I would. I use the Pratt Abbott in Kennebunk regularly. Love the women who work there. I own a cleaning business where I have many rental units in Kennebunk, kport, as well as Gooserocks Beach, and I do the linens for all my rental properties so I am at the laundromat on a regular basis. I used the one in Saco due to I was closer to location that day. I've tried this place a few times and each time there is an issue. Either the monitors on the walls are down meaning you can't start laundry or the staff is rude. Today I had issues with both. I asked for change at first the older woman behind desk said read the sign in front of the register. I hadn't seen it, which stated they couldn't accept bills larger than $20, I had no issue with that policy but she could have just said sorry I can't make change for anything larger than a $20. I had $14 besides the $100 bill so I said okay I'll start the few washers I need with that then I'll get my bank card from car for dryers. I started the 1 large washer with a $10 bill received $3.50 in quarters back. I went to the small washers loaded 2 went to pay and a nice gentleman allowed me to go in front of him. Didn't realize how thankful I would be for that. I went thru machine starting machine 52 and 53 put in the rest of cash which was $6.50 walked back to machines to make sure they started and they didn't. I then went to desk and told woman what happened and she accused me of lying stating machine states it was last used at 730 this am. The guy who let me go before him was leaving so I quickly turned to him and said you watched me put mobey in the machine correct? He stated yes. She then said well I'll start it this once but next time call me over when that happens cause I have to go by what machines tell me. I then explained I did call you right over and she said no when your using the monitor to start them. Then she walked over to start with her phone and switched one of my loads from hot to cold wash and said there next time I'm going by what machine says. Like seriously am I gonna lie about $6.50????? I just walked out to get air because I've never seen such a lack of customer service. Not coming back to this location will only use Kennebunk or booms in Biddeford

F

Faith Hunt

Hi Faith, thanks for the 3-star rating. We hope to earn 5 stars on your next visit!

B

Birch Acres

Everyone was so friendly!! My comforter came out perfect!!! And it was shockingly fast! Love you guys!!! Thank you!!!!😊 …

Y

Yedidah Gifty Ameyaw

Hi Yedidah, thanks so much for the 5-star rating! We hope to see you again soon.

O

Odilon Irambona

Hi Odilon, thanks so much for the 5 stars! ⭐️

D

Diane . Caddigan

Wendy who works at the Biddeford location is exceptionally helpful and friendly. She helped me by instructing me how to use the extra capacity wahers and dryers for my 6 quilts and comforters. The location was clean and orderly. My dry cleaning was processed quickly. Excellent service!

P

Pearl Gagne

Hi Pearl, thanks for the 5-star rating! See you again soon!

M

Michelle Dunnivant

Arrived 20 minutes prior to last wash and was told I could not wash my laundry as I was bringing it in because I had three baskets and she would only allow me to do “two small loads.” She was unpleasant to boot. Got to turn around and load my laundry back into my car. 0/10.