Pearl Street Laundry & Dry Cleaning

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Romaine Godfrey

Pearl street ruined one of my favorite shirts. The blue one I have on in my picture. After I brought it back they decided to bleach it and hide it in other shirts I got dry cleaned. I brought it back again and “manager” avoided me for weeks and kept saying it wasn’t fixed yet and then I went to pick it up, the manager explained that they can’t be sure how this happened and they are not liable for it.

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Paul Fisher

Top-quality machines; owners are very nice.

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Royry Walker

Finally the machines are card accessable. I don't have to deal with the coins and hassle. Very convenient and the staff is always friendly and helpful. Welcome to 2017. I can always read a good magazine or sit on the patio while washing my clothes. I just wish they opened earlier for people who want to start there day and get it over with. But 5 🌟 for me.

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Kunguo Chen

Good at washing and folding , the peoples work there is very nice and professional , the store is very clean , comfortable.

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Aaron Canto

I have been using Pearl Street Laundry for several years now, and have rarely run into an issue with the staff. While there have been some issues with machines, the space is clean and the staff is friendly. However, over the past two days I recently attempted to laundry and ran into an unpleasant experience with a staff member (older woman with red hair).

On the first attempt, I was unaware that Pearl Street Laundry switched their hours for the summer. I was surprised by the change in hours, as I work in schools, so over the summer I did not have an issue with what time I did laundry. I take the blame on that one, as I never took notice of the hours as I went back to work. After reviewing the summer hours, I planned to arrive Friday afternoon around 7PM (last wash at 7:30PM) to complete laundry before a weekend in Chicago. When I arrived at the laundromat the door was locked. I knocked on the door and the same lady opened it and said they were closed. The hours clearly stated that the laundromat was open to 9PM with the last wash at 7:30PM. When I stated this, the woman could only reply "I have been here since the morning and I am tired. I don't know what else to say." While I get that a day of work can be exhausting, if your hours are stated all over the store window, THEN YOU SHOULD ABIDE BY THOSE HOURS. I would hope that Pearl Street Laundry can improve on their customer service and hours, as I am beginning to get tired of having to play a guessing game as to when this place will actually be open.

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Climbing K2

very poor/absent customer service: New to the area and tried to set up shirt laundry. people who answer the phone are difficult to understand. After numerous efforts to set up a pick up service I was told that they won't pick up. Someone on the phone muttered that they don't do laundry for people from :africa" although I am not. I just have a dark skin. that is all. just appalling!

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Chrissy Liang

My roommate and I got our clothes washed and folded at Pearl Street. The owner/worker was super nice and explained everything clearly. We had about 45 pounds of clothing- she got it done in less than 4 hours on a Saturday! All for less than $70!! The clean clothes were packed neatly into clear plastic bags. Socks were paired up for us. She also helped me load my clothes onto my Uber when it arrived and made sure I got in safely. Such a sweet person, and such great service. Laundry is always very overwhelming for me, and she helped me get back on track. I am extremely grateful and will definitely be coming back!