Laundromax
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Review Highlights
Location & Hours
23 Aiken Ave
Lowell, MA
Hours not available. Contact business for hours.
Recommended Reviews
100 reviews
Becky was the best
Excellent
Everyone is always so friendly and will help you with anything. The place is always clean the machines work wonderfully. If their is ever a problem they fix it immediately if notified and give you back what you put on the machine.
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you find our team friendly and helpful and that you appreciate the cleanliness and functionality of our machines. It's great to know that our efforts to address any issues promptly have made a positive impact on your experience. Your satisfaction is our top priority, and your kind words mean a lot to us. We look forward to continuing to serve you and making your visits to Laundromax enjoyable.
Place is a dump all they do is sit down and there all guys that work don’t even wanna do there job and give attitude when I ask for help very unprofessional
Hello Shawty, thank you for taking the time to share your feedback with us. We sincerely apologize for your recent experience at our laundromat. It is our goal to provide excellent service to all our customers, and it seems we fell short in your case. We take your concerns seriously and will address the issues you mentioned with our team to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.
This laundry mat is very helpful if you want to get your clothes done quickly and efficiently. The washers are a little pricey but dryers are free so that’s a big plus. Nathaniel the staff team member was very positive and happy to help throughout the process. I give this establishment overall 5 stars for efficiency, cleanliness and friendliness.
Thank you so much for taking the time to share your positive experience at Laundromax. We are thrilled to hear that you found our laundromat efficient and helpful for your laundry needs. It's great to know that you appreciated the free dryers and found our establishment clean and friendly. We're especially pleased to hear your kind words about our team. We strive to provide excellent service, and it's rewarding to know that it made a positive impact on your visit. Your 5-star rating means a lot to us, and we are grateful for your support. We look forward to welcoming you back to our Laundromax soon.
Ashley was very helpful today thank you for your service
Hello Christiane, thank you so much for taking the time to share your experience with us! We're thrilled to hear that our team was able to assist you effectively. Providing excellent service is our top priority and it's wonderful to know that our team has made a positive impact during your visit. We appreciate your feedback and look forward to serving you again soon!
Im very upset . I came here to do my laundry and found out the nice lady that was working here don’t work here anymore . I told her she was the only employee that was nice there and she helped me out alot . Everytime I asked another employee that worked here they never helped me . but she did wow I will never come here ever again this place is very unorganized without her . She kept the place clean helped all the customers and was very nice dam it , I loved it when she worked all she did was help everybody else don’t wanna help it was a white girl I just will never come here ever again now very disappointed 😔
Maria, we are so sorry that you had an experience that was not up to the Laundromax standard. We pride ourselves in providing exceptional customer service and we want to make things right. Please contact us via our contact form laundromax.com/contact/ and someone will be in touch with you shortly to address the issue you had and hopefully earn back your business.
Nice and clean location
Thank you, John. We appreciate your kind review of LaundroMax and hope you will visit again soon. As a valued customer/guest, we look forward to taking care of your needs in the future. Until we see you, take care!
Super clean 100% recommend
I’ve been coming here since the day this laundromat opened, and I’ve remained a loyal customer ever since. I still remember when the washers were more affordable and the dryers were free. It would be great to see that special brought back, even temporarily, as a reward for loyal customers.
I highly recommend this place to anyone looking for a clean, reliable laundromat. They offer both regular and large-capacity dryers, which are perfect for heavy or bulky items like blankets and comforters. The machines always work well and are rarely out of order — and if one ever is, maintenance is quick to fix it. It’s clear that this location is well managed and consistently maintained.
One of the main reasons I love coming here is because of the manager, Ashley. She is always friendly, helpful, and has a great attitude — something you don’t see often enough these days. She works hard to assist customers and keeps the place spotless, constantly cleaning the machines and ensuring a pleasant environment for everyone.
Thank you so much for the thoughtful gesture with the baby clothes — it truly meant a lot!