Double Bubble Laundromat (Laundromat Near Me) 3.9

Double Bubble Laundromat (Laundromat Near Me)

Laundromat

Photos

Review Highlights

"It's clean, parking is great" clean machines
"It's clean, parking is great" easy parking
"The owners are very helpful and are responsive to any concerns" helpful attendant

Location & Hours

49 Topsham Fair Mall Rd #4

Brunswick, ME

Get Directions

Hours not available. Contact business for hours.

Recommended Reviews

20 reviews
Donna Megquier
Donna Megquier

We're sorry to hear you had a less-than-perfect experience. If there's anything we can do to improve, we'd love to hear your feedback!

Response from the owner

We're sorry to hear you had a less-than-perfect experience. If there's anything we can do to improve, we'd love to hear your feedback!

Summer Paradis
Summer Paradis

Many broken machines and the ones that do work steal money and the location is never staffed so you can't be refunded. Call the number posted and they don't answer or reply to your message. Not impressed with their customer service.

Edit - to clarify, since they want to point out I waited an hour befire reviewing. That was THIS time. The last time machine malfunction caused loss of funds I called and left a message they never returned. That was 2 months ago, so yes, I left a review this time. Conaumer beware.

Response from the owner

Summer, we apologize for the poor experience. The parts/repair service we utilize have many parts on back order and are scheduling out quite a ways. We have not received any messages or voicemails from you and do not call back random numbers. We are trying to navigate the best we can while short staffed. We are hiring if you would like to join our team.

*Update* You left us a voicemail at 10:39am and then left us a negative review at 11:41am. You gave us 1 hour and 2 minutes to respond, message and give you a refund. Again, I apologize that we are not staffed at the moment. It is something most businesses in our state are struggling with. We are sorry that our customer service did not satisfy your needs. We will continue to do our best and hope that you choose to bring your business back.

Shannon Miller
Shannon Miller

Love, love, love this place. It's clean, parking is great!

Response from the owner

Thank you for your review! Hope to see you again soon!

Kristin Soucy
Kristin Soucy

Thank you for the review!

Response from the owner

Thank you for the review!

Heidi Campbell
Heidi Campbell

Machines work fine, but didn’t appreciate that there was no working ATM, no place to charge a phone while waiting, and no bathroom! 😕 …

Response from the owner

Heidi, I apologize that you did not have the best experience. We strive to be our best, 100% of the time. We hope that next time you come in, our atm will be operable. Sorry for any inconveniences.

Coleman Conner
Coleman Conner

Thank you for the review! Hope to see you again soon!

Response from the owner

Thank you for the review! Hope to see you again soon!

David Soucy
David Soucy

Thank you!

Response from the owner

Thank you!

Maia Freeman
Maia Freeman

Clean and tidy as well as conveniently located. The owners are very helpful and are responsive to any concerns. Also reasonably priced.

Response from the owner

Thank you for your review! We’re happy you appreciate the cleanliness, convenience, and our commitment to customer service.

Ashley West
Ashley West

I came to double bubble and had no time to do all my laundry was thinking I had to come come and swap it all over but the owners were ready to help me wash and neatly fold all of it. It was such an amazing stress relief to have it all done after work. The place is clean their super friendly and professional! Highly recommend!!!!

Response from the owner

Thank you for your review! We are glad we were able to alleviate some stress! Hope to see you again soon!

E. Trav-Stew
E. Trav-Stew

No warm or hot water wash. We used the top loaders and a couple minutes into the wash lifted the lid to put a stray piece of clothing in, the washer was filled with cold water.
FYI When you select the cycle you select the temperature for the wash by pushing a button for hot, warm or cold. The temperature automatically changes when it rinses to cold on these particular washers, there isn't an option to choose the temperature for the rinse.
Not sure if the hot water heater is broken? There is an age-old scam in laundromats where they don't actually have hot water piped to some or all of the machines. Customers never know because the doors on newer machines lock after starting. A telltale sign is your laundry isn't clean out of the washer if you chose hot for the wash.
One of the customers said this happened to them and they reported it to the owner, who responded by saying the buttons for the temperature are for the rinse; this is a blatant, intentional lie and fraud if this is what they responded with.

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