Big Wash Laundromat West Valley 4.3

Big Wash Laundromat West Valley

Laundromat

Photos

Review Highlights

"Could be cleaner" clean machines
"Some washers were very dirty, but cost was compatible with my local laundromat" quality washers
"Super helpful ,,friendly service ,,Happy HolidayZ" friendly staff

Location & Hours

3520 3500 S, West Valley City, UT 84119

West Valley City, UT

Get Directions

Hours not available. Contact business for hours.

Recommended Reviews

51 reviews
Richard Collins
Richard Collins

Place was very clean and kept up. Hospitality was amazing and the owner was very helpful in assisting our needs

Response from the owner

Thank you, Richard for the 5 star review. I am glad your experience was amazing!!

Lisa
Lisa

Okay so I walk into this place and before I even get to the restroom the attendant is way rude and ignorant about it not being a public restroom I then told her I plan to do laundry use the restroom walked out went to leave the building to go back to my car to grab laundry and I was locked in the building she had to let me out again being rude that it wasn't a public bathroom I then said what am I not allowed to do my laundry here now and she was still very rude mind u I had even hit the quarter machine for quarters to do my laundry with I just had to use the restroom before starting my laundry I had been in the car all day coming home from a road trip after a family funeral. How the heck do people expect to get away with treating people this way is not okay

Response from the owner

Lisa, please call me to discuss this problem, 801-347-9580

Letty Martinez
Letty Martinez

I do my laundry every week here and it’s truly my favorite laundromat too. The machines are amazing they look super new and they wash and dry my clothes quickly. They have a reverse setting in the dryer that actually makes my clothes dry faster and don’t leave a smell. I think you pay a few cents more but so worth it. They’re pretty clean and the bathroom is also clean. Recommend this for anyone who needs reliable and quick washers and dryers!

Response from the owner

Thank you for the 5 star review Letty, it means so much to us!!

mariel romero
mariel romero

Everything was amazing!! Soo clean and the people were nice ! I think they are under a new management cuz is way different now and they have new machines and everything! Awesome place thumps up

Response from the owner

Thank you for the 5 star review Mariel , it means so much to us!!

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Mike M. (RETIRED ACCOUNT)
Mike M. (RETIRED ACCOUNT)

Hardly busy at all, however I do recommend you stay close to your clothes while they are drying, doors can easily be open by someone or even your clothes themselves. I didn't see any employee near a cash register or wondering around. However they do have surveillance cameras, I do hope they work for people's safety. You can tell that this place has a Do It Yourself vibe where you need to bring your own laundry soup and basket. Instructions are easy to understand took me only an hour to get all my clothes wash and clean.

Response from the owner

Hello Mike, we are the new owners and thank you for taking the time to review our company. We will try to make your next experience with us 5 stars.

Mary Rodriguez
Mary Rodriguez

Beware if I could 0 stars I would ,the soap does not go down, your clothes will not have that refreshing smell from your laundry detergent, and they do not put signs on the washers that they don’t won’t , please save your money and go somewhere else

Response from the owner

Mary, we were unaware, but someone had turned off the water to all of the machines and when we found out what the problem was, we remedied it. We are sorry about your visit and would like to make it up to you. Please call us and we will get you taken care of, as we do not want our customers to ever be disappointed.

+1 (801) 793-5138

Rogene Hancock
Rogene Hancock

I normally don’t write reviews but I was so disappointed in my dry cleaning service here. After having my cloths for 6 days I went to pick them up. No one was on the office so I called the number provided. Kim seemed annoyed and said she would be in around 5:00. Didn’t hear from her so at 6:00 I called again she said that she thought I was picking them up the next day. I told her several times that I needed them by Saturday night. At 6:45 she called and said she would be there in 10 min I live in Magna so it took about 20 minutes to get there and she called me twice on my way there asking when I would be there. I never had service like this and won’t ever be going back. I’m just happy I got my dry cleaning back.

Response from the owner

Hello Rogene, we are the new owners and thank you for taking the time to review the company. We will try to make your next experience with us 5 stars.

Pickmin123
Pickmin123

This place is AMAZING!
The place is clean, the machines are nice and up to date, and it looks like the new management has kept things tidy!
There are many different sizes of washers and dryers so it works out even better! Thanks y’all!

Response from the owner

Thank you for the 5 star review Pickmin123, it means so much to us!!

Jeff Palmieri
Jeff Palmieri

Seems like this place is under new management. The new attendant woman Brooke is friendly and she speaks English. I think I'll be coming back instead of going to the dirty galaxy wash.

Response from the owner

Thank you so much for the kind words! We’re so happy you noticed the changes, and Brooke will be thrilled to hear you appreciated her friendly service. We’re excited to have you back and will always work to make sure your experience here is great!

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